Speaking in the most general of terms, quality can be defined as the degree or grade of excellence or worth. Through our experiences, many of us feel confident in our ability to recognize a high degree of quality when we see it such as quality craftsmanship or quality customer service.
To recognize quality of a healthcare experience, you have to be well-informed. Wilmington Gastroenterology wants you to ask questions so you can make better decisions about your health care. Questions like: What is the experience level of my doctor? Is he/she board certified? How many times has this particular facility done this procedure? By asking these and other important questions, you and your family will be able to make the best decisions possible about your health care.
Board certification, means that doctors have completed the amount of training that a specialty board requires. These physicians have practiced for a specified period of time and passed rigorous written and oral exams. Board certification is generally accepted as a strong indicator of a physician’s competence and experience.
Our Endoscopy Center
The Accreditation Association for Ambulatory Healthcare (AAAHC) is an independent, not-for-profit organization that evaluates and accredits more than 3,000 ambulatory health care organizations and programs in the United States. Accreditation is a voluntary process through which an organization is able to measure the quality of its services and performance against nationally recognized standards. The accreditation process involves self-assessment by the organization, as well as a thorough review by the Accreditation Association's expert surveyors, who themselves have extensive experience in the ambulatory health care environment.
The accreditation certificate is a symbol that an organization is committed to providing high-quality health care and that it has demonstrated that commitment by measuring up to the Accreditation Association's high standards. For more information about AAAHC visit their website at www.aaahc.org.
In addition to achieving accreditation from AAAHC, Wilmington Gastroenterology has received a license from the state of North Carolina and has been Certified as an Ambulatory Surgery Center by the Federal Medicare Program.
When it comes to measuring quality, high marks for patient satisfaction are among the most important considerations. Although the recommendations of neighbors and friends are helpful, they may reflect too heavily on an individual experience during one stay. A more accurate measure of patient satisfaction is survey information. Data reflecting the experiences of many people over time is more likely to be an accurate prediction of what your experience will be like with a physician or our endoscopy center.
At Wilmington Gastroenterology, assessing patient satisfaction is paramount to what we do. We conduct regular surveys of our patients to help assess our strengths and to identify areas in need of improvement. Our survey scores for 2007 and 2008 averaged 99% satisfaction with our services. When survey respondents were asked, “Would you recommend our services without hesitation?”, they responded overwhelmingly YES (99.4%). We are very proud of our commitment to providing patients with the highest levels of service and quality. If you feel as though we can improve an aspect of our practice please complete the appropriate survey below and return it to our office.